A Message about COVID-19
Dear our beautiful Reloop community,
We hope you and your loved ones are staying safe, healthy and positive during this challenging time. Throughout the COVID-19 pandemic, Reloop has been taking additional safety measures to protect our team and our community.
We are here for you
We know this is an unprecedented time for everyone and we wanted to let you know that we are here for you and continue to provide our service to our customers. We will continue to provide the quality, care and service that you know and love.
Health and Safety of our Team and our Community
The safety of our community and our team has always been and will always be our utmost priority at Reloop. We are closely monitoring and adhering to the safety guidelines established by the World Health Organisation (WHO), the Australian Government and the local health authorities.
We have worked closely with our team to ensure we are upholding the highest safety and hygiene standards across our operation while fulfilling your orders. These measures include:
- Disinfecting all the surfaces of workstations and common areas on a regular basis
- Positioned hand sanitising stations across our fulfilment operation
- The use of masks and gloves across our fulfilment operation, where required and relevant
- Every garment is cleaned upon its return using strict sanitation procedures with a Miele commercial cleaning system that uses biodegradable detergents and solvents that disinfect at 40 degrees celsius, followed by an additional stringent commercial drying process above 75 degrees celsius.
Our Customer Happiness Team is here to support you
Our Customer Care Team is here to answer any questions that you have - from your existing order to our COVID-19 response.
We would like to leave our message with one of our favourite quotes of all time: “Promise me you'll always remember: You're braver than you believe, and stronger than you seem, and smarter than you think.” - A.A. Milne
Thank you and we love you,
The Reloop Team